Terms of Service

Last updated: November 2026

These Terms of Service (“Terms”) govern use of the DropShift service and this website. By creating an account or using the service, you agree to these Terms on behalf of your company (the “Customer”).

The service

DropShift is a shift-notification messaging service. A Customer’s authorized managers text open shifts to the Customer’s dedicated DropShift number; the service sends individual text messages offering the shift to team members on the Customer’s roster who match the shift’s requirements; the first team member to reply YES is confirmed; and the service sends confirmations and reminders. The service is provided subject to carrier and messaging-provider availability and rules.

Accounts and authorized users

• The person who signs up represents that they are authorized to bind the Customer.
• Only mobile numbers the Customer registers as authorized managers (up to 10) can start a shift fill. The Customer is responsible for keeping that list current and for all activity from its registered numbers.
• The Customer is responsible for the accuracy of the roster information it provides, including team members’ phone numbers, qualifications, certifications and their expiration dates, cleared locations, and availability.

Messaging consent — Customer responsibilities

• The Customer is responsible for obtaining and documenting each team member’s consent to receive service text messages before that person is added to the roster for messaging, and for honoring withdrawals of consent.
• The service sends messages only to team members recorded as opted in, and stops messaging anyone who replies STOP or otherwise opts out.
• The Customer agrees to use the service only for shift offers, confirmations, reminders, and related operational messages to its own staff — not for marketing messages to consumers or messages to people with no relationship to the Customer.

Plans and payment

• Plans are flat monthly subscriptions based on roster size (up to 25, 50, or 100 staff), with texting included. Current plan pricing is published on this website.
• Subscriptions are month-to-month and renew automatically each month until cancelled. Fees are charged in advance for each billing period and are non-refundable except where required by law.
• The Customer may cancel at any time; cancellation takes effect at the end of the current billing period.
• We may change plan pricing with at least 30 days’ notice to the account contact email.

Acceptable use

The Customer agrees not to use the service to send unlawful, harassing, or deceptive messages; to message numbers it has no right to contact; to attempt to bypass the authorized-manager or qualification rules; or to interfere with the operation of the service. We may suspend an account that violates these Terms or messaging rules, with notice where practical.

Service availability

We work to keep the service available and messages delivered promptly, but text delivery depends on carriers and providers outside our control. We do not guarantee that every message will be delivered, or delivered within a specific time. The Customer remains responsible for its own staffing decisions and for verifying critical coverage through its own channels.

Limitation of liability

To the maximum extent permitted by law, DropShift’s total liability arising from the service is limited to the fees the Customer paid in the three months before the event giving rise to the claim. DropShift is not liable for indirect, incidental, or consequential damages, including losses arising from an unfilled shift. The service is provided “as is” without warranties of any kind, express or implied, except as required by law.

Termination

Either party may end the subscription as described above. We may terminate an account for material breach of these Terms that is not cured within 10 days of notice, or immediately for unlawful use of the messaging service. On termination, messaging stops and roster data is handled as described in the Privacy Policy.

Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.

Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with a revised “Last updated” date, and we will notify account contacts by email before material changes take effect.

Contact

DropShift
1968 S Coast Hwy, Suite 1149
Laguna Beach, CA 92651
Email: hello@dropshiftapp.com