Privacy Policy
Last updated: November 2026
DropShift (“DropShift,” “we,” “us”) provides a shift-notification messaging service for businesses and their staff. This policy explains what information we collect, how we use it, and the choices you have. It applies to this website and to the DropShift service.
Information we collect
- Account and business information. When a business signs up, we collect the company name, the names and contact details of its account contacts and authorized managers, and billing information.
- Roster information provided by our customers. Businesses provide their team members’ names, mobile phone numbers, qualifications and certifications (including expiration dates), locations they are cleared to work, and availability, so the service can offer the right shifts to the right people.
- Message data. We process the content of text messages sent and received through the service — shift offers, replies, confirmations, reminders, and call-off notices — along with delivery and opt-in/opt-out records.
- Website information. When you visit this site or submit our contact form, we collect the information you provide (such as your name, work email, and phone number) and basic technical information such as browser type and pages visited.
How we use information
- To provide and operate the service: matching open shifts to qualified team members, sending offers, confirmations, and reminders, and recording the results for the business.
- To manage accounts, process payments, and provide customer support.
- To maintain opt-in and opt-out records and comply with messaging rules and legal obligations.
- To respond to inquiries sent through this website or by email.
- To protect the security of the service and prevent misuse.
Mobile numbers and SMS data
Phone numbers are used only to deliver this service. We do not sell or share phone numbers or messaging data with third parties for marketing. No mobile information — including mobile phone numbers and SMS opt-in data and consent records — will be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with the messaging providers and carriers that transmit the messages on our behalf, and then only as needed to deliver the service.
Our full text messaging practices are described in our SMS / Text Messaging Policy.
How we share information
- With the business you work for. Shift offers, claims, confirmations, and related records are visible to the customer business that provided your information, as part of the service it uses to fill shifts.
- With service providers. We use providers for messaging delivery, payment processing, hosting, and email. They process information only as needed to provide their services to us.
- For legal reasons. We may disclose information if required by law, regulation, or legal process, or to protect the rights, safety, and security of DropShift, our customers, or others.
We do not sell personal information.
Data retention
We keep account and roster information for as long as a customer’s account is active, and message and consent records for as long as needed to operate the service and meet legal and messaging-compliance obligations. When a customer closes its account, we delete or de-identify its information within a reasonable period, except where retention is required by law.
Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, or misuse. No system is completely secure, and we cannot guarantee absolute security.
Your choices
- Text messages. Reply STOP to any DropShift text to opt out of messages at any time. Reply HELP for help.
- Your information. Team members’ roster information is provided and managed by their employer. Contact your employer to update or remove your roster details, or contact us and we will coordinate with the account holder.
- Account contacts may contact us at any time to review, correct, or request deletion of their information.
Children’s privacy
The service is a business tool and is not directed to children under 13. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date above.
Contact us
DropShift
1968 S Coast Hwy, Suite 1149
Laguna Beach, CA 92651
Email: hello@dropshiftapp.com